Route p1 alerts to PagerDuty

This example shows how to send P1 alerts to a PagerDuty service using Notification Center.
You configure a PagerDuty connector, create a preset, define a router and routing rule, and label alerts for correct delivery.

Workflow overview

1. :coralogix-actions-connect-medium: Create a PagerDuty connector: connects Coralogix to a PagerDuty service
2. :coralogix-actions-edit-medium: Create a preset: defines the PagerDuty event payload
3. :coralogix-actions-filter-medium: Create a router and routing rule: sends only P1 alerts to PagerDuty
4. :coralogix-general-alerts-medium-stroke: Label alerts: ensures alerts match the router

Create a PagerDuty connector

1. Go to Integrations, then Notification Center, then Connectors.

2. Select + New connector.

3. Choose PagerDuty as the destination type.

4. In Details, enter a name and optional description.
   Example: PagerDuty-Prod.

5. In Configuration:

   • Service key: Enter your PagerDuty integration key.
     See PagerDuty guide for instructions.

6. (Optional) Select Advanced, then Dynamic fields, define a dynamic service key to route alerts to different PagerDuty services.

   Example:

   {% if alert.highestPriority == "P1" %}
   930aaaaaaaaaaaaaaaaaaaaaaaaaa0d1
   {% elif alert.highestPriority == "P2" %}
   930bbbbbbbbbbbbbbbbbbbbbbbbbb0d1
   {% else %}
   930xxxxxxxxxxxxxxxxxxxxxxxxxx0d1
   {% endif %}

7. Select Send test notification.

8. Select Create connector.

Create a preset (optional)

If you do not need a custom message format, skip this section and use the system preset.

1. Go to Integrations, then Notification Center, then Presets.

2. Open the Alerts tab and select PagerDuty.

3. Select + New alert preset.

4. Customize the Triggered template fields:

   Field	Example template
   Summary	{{ alertDef.name }} - Triggered
   Severity	"critical"
   Source	{{ _context.system.name }}
   Timestamp	{{ alert.timestamp }}
   Custom details	{ "description": {{ alertDef.description | json_encode }} }

5. Use the Preview panel to review output.

6. (Optional) Use Send test notification to validate with your PagerDuty connector.

7. Select Create preset.

Create a router and routing rule

1. Go to Integrations, then Notification Center, then Routers.

2. Select + New router.

3. In Details, enter a router name such as Critical Alerts.

4. In Routing labels, add labels that this router matches:

   group:sre
   environment:prod

5. Add a routing rule:

   • Condition

     alert.highestPriority == "P1"

   • Destination

     • Connector: PagerDuty-Prod
     • Preset: PagerDuty Critical Alert

6. (Optional) In Fallback, select a connector to receive unmatched alerts.

7. Select Create router.

Label alerts

1. Go to Alerts, then Create alert.

2. In Labels, add routing labels matching your router:

   routing.team:sre
   routing.environment:prod

3. Set the alert priority to P1.

4. Save the alert.

When triggered, the alert is routed through the Critical Alerts router and sent to PagerDuty.

Example result

A triggered alert produces a PagerDuty event like:

Summary: CPU Usage High - Triggered

Severity: critical

Source: prod-cluster-01

Custom details: CPU utilization exceeded 95% on host server-1.

Next steps

Review the permissions required for managing Notification Center in Permissions.