# Troubleshooting

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Resolve common issues when setting up Coralogix, sending your first data, and verifying your integration is working correctly.

## Data not appearing[​](#data-not-appearing "Direct link to Data not appearing")

After setting up an integration, data typically appears in Explore within a few minutes. If you do not see results:

1. Verify your [Send-Your-Data API key](https://docs-docusaurus.kinsta.page/user-guides/account-management/api-keys/send-your-data-api-key/.md) is correct and active.
2. Confirm the [endpoint](https://docs-docusaurus.kinsta.page/integrations/coralogix-endpoints/.md) matches your Coralogix [domain](https://docs-docusaurus.kinsta.page/user-guides/account-management/account-settings/coralogix-domain/.md).
3. Check that your integration source is generating data.
4. Use [Livetail](https://docs-docusaurus.kinsta.page/user-guides/data_exploration/logs/livetail/.md) to verify data is arriving in real time.
5. See [Troubleshoot data collection](https://docs-docusaurus.kinsta.page/user-guides/troubleshooting/troubleshoot-data-collection-with-coralogix/.md) for additional steps.

## API key errors[​](#api-key-errors "Direct link to API key errors")

If you receive authentication errors when sending data:

* Confirm you are using a **Send-Your-Data** API key, not an Alerts or Management key.
* Check that the key has not been revoked or rotated. Generate a new key from **Data Flow**, then **API Keys**.
* Verify the key matches the team you intend to send data to.

## Endpoint mismatch[​](#endpoint-mismatch "Direct link to Endpoint mismatch")

If data is sent but does not appear in your account:

* Verify the endpoint region matches the domain you selected during signup.
* Check the [endpoints reference](https://docs-docusaurus.kinsta.page/integrations/coralogix-endpoints/.md) for the correct URL for your region.

| Region | Domain                    |
| ------ | ------------------------- |
| US1    | `coralogix.us`            |
| US2    | `cx498.coralogix.com`     |
| US3    | `us3.coralogix.com`       |
| EU1    | `coralogix.com`           |
| EU2    | `eu2.coralogix.com`       |
| AP1    | `coralogix.in`            |
| AP2    | `coralogixsg.com`         |
| AP3    | `cx498-ap3.coralogix.com` |

## Integration not collecting data[​](#integration-not-collecting-data "Direct link to Integration not collecting data")

If your integration is configured but no data flows:

* For **Kubernetes**: verify the Helm chart deployed successfully with `helm list -A` and check pod logs with `kubectl logs`.
* For **AWS**: confirm the IAM role or credentials have the required permissions.
* For **OpenTelemetry Collector**: check the collector logs for exporter errors and verify the `endpoint` and `private_key` in your config.

## Related resources[​](#related-resources "Direct link to Related resources")

[Troubleshoot data collection](https://docs-docusaurus.kinsta.page/../../../user-guides/troubleshooting/troubleshoot-data-collection-with-coralogix)[Manage API keys](https://docs-docusaurus.kinsta.page/../../../user-guides/account-management/api-keys/send-your-data-api-key)[Integrations catalog](https://coralogix.com/integrations/)